Support

Frequently asked questions

Everything you need to know about CourseBldr.

The output

  • What documents do I get with each kit?
    The Starter Kit includes four documents — Student Manual, Instructor Guide, Slide Deck, and Course Outline. The Pro Kit includes all 11 documents: Course Outline, Student Manual, Self-Study Guide, Instructor Guide, Pre-Assignment, Quick Reference Guide, Advertorial, Recommended Reading, Quiz and Answer Key, Certificate of Completion, and Slide Deck. The Whole Teams kit includes the same 11 documents built for a multi-week, department-level program. Every document comes in both editable format (Word or PowerPoint) and print-ready PDF.
  • What file formats do I receive?
    All Word documents are delivered as .docx files, editable in Microsoft Word or Google Docs. The Slide Deck is delivered as a .pptx file, editable in Microsoft PowerPoint or Google Slides. Every document also comes as a PDF for printing or emailing. All files are packaged in a ZIP download organized into folders.
  • Will the output sound like me?
    The output reflects the topic, audience, industry, and tone you describe. Pro Kit and Whole Teams users can upload up to 50,000 and 100,000 characters of their own reference material — SOPs, notes, procedures, existing documents — and CourseBldr weaves that content into the program so the output uses your language and reflects your real-world context. Every kit includes a pre-download editing step where you can refine any section before the files are finalized.
  • How long is the output?
    There is no page limit on the output. CourseBldr generates whatever depth your program requires based on the topic, complexity level, and number of lessons you select. A Pro Kit on a complex topic with advanced depth and 16 lessons will produce significantly more content than a Starter Kit on a focused topic at entry level.
  • Can I see the output before I pay?
    Yes. After generation completes, CourseBldr shows you a full preview of every document before you download anything. You can read real excerpts from the Student Manual, Instructor Guide, and other documents before confirming your purchase. Pro Kit and Whole Teams users can also edit any section at this stage before the final files are packaged.

Ownership and rights

  • Do I own the output?
    Yes. Completely. Once you download your kit, the files are yours. You can use them for any lawful purpose — deliver training, sell training programs, use them internally, share them with clients. CourseBldr retains no ownership rights or licensing rights in any generated output. See our Terms of Service for the full ownership statement.
  • Can I put my own branding on the documents?
    Yes — and it is included in the price of every paid kit. When you enter your logo, colors, and brand name in the builder, they are applied to every document and every slide automatically. There is no extra charge for branding.
  • Can I sell training programs I build with CourseBldr?
    Yes. The output is yours to use commercially. Training consultants and coaches regularly use CourseBldr to build programs they then deliver to paying clients.
  • What happens to my reference material after I upload it?
    Your uploaded reference material is used only to generate your requested training kit. It is not stored permanently, not shared with other users, and not used to train any AI model. See our Privacy Policy for full details.

Pricing and payment

  • Is there a subscription?
    No. You pay per kit. Starter Kit is $129, Pro Kit is $297, Whole Teams is $497. You pay only when you generate and download a kit. There are no monthly fees, no seat charges, and no renewal costs. The files you download are yours forever with no ongoing payment required.
  • What payment methods do you accept?
    We accept all major credit and debit cards through Stripe. Apple Pay and Google Pay are available where supported by your browser.
  • What is your refund policy?
    Your first purchase is covered by a 7-day satisfaction guarantee — if the output is not what you expected for any reason, email us within 7 days for a full refund. After your first purchase, our standard digital goods policy applies. If a generation fails due to a technical error on our end, you receive a full automatic refund regardless of which order it is. See the full Refund Policy for details.
  • Do you offer discounts for teams or organizations?
    For franchise systems, trade associations, and L&D teams building at volume we offer custom arrangements including volume pricing and multi-user access. Click the Let's Talk button on the pricing page to start a conversation.

How it works

  • How long does generation take?
    Most kits generate in 3 to 5 minutes. Pro Kit and Whole Teams builds with large reference material uploads may take up to 8 minutes. You will see a progress indicator while generation runs.
  • What if I already have training materials I have been using?
    That is one of the four ways to start in CourseBldr. Upload your existing PowerPoint, Word document, or PDF and CourseBldr builds the complete kit around it — adding the Student Manual, Facilitator Guide, and all other documents your existing materials were missing. Your content stays yours. We build the packaging around it.
  • Can I edit the output after it is generated?
    Pro Kit and Whole Teams users can edit every section of every document directly in the browser before downloading. Changes apply to both the Word file and the PDF. Starter Kit users download the files as generated and can edit them in Word or PowerPoint after download.
  • What happens if my generation fails?
    If a generation fails due to a technical error, CourseBldr automatically retries once. If it fails again, your payment is automatically refunded in full and you receive an email confirmation. You are welcome to try again at any time — you are not charged until a generation completes successfully.

Still have a question?

Email us at coursebldr@ble.training and we'll get back to you within one business day.