1. What you're buying

A CourseBldr order delivers a custom-generated training package (some combination of Student Manual, Instructor Guide, Slide Deck, Quizzes, and related deliverables) based on inputs you supply. Every order is unique to you, produced on demand from a paid third-party model, and delivered as downloadable files.

2. All sales final

Because each order is custom-generated and we incur model costs the moment generation begins, all sales are final once payment processes. We do not offer refunds, partial refunds, credits, or chargebacks for:

Buyer's remorse, changed plans, or accidental purchase.
Dissatisfaction with the style, tone, or specific content choices made by the AI (you can preview a sample at /sample before purchasing).
Failure to download the deliverables. The package is available from your My Courses page for at least 30 days after generation completes.
Misuse of the deliverables outside their intended scope (e.g., uploading to an unsupported LMS, editing in software that breaks our format).
Loss of the downloaded files on your end after delivery.

3. The narrow exception — generation failure

If generation fails entirely (the wizard reports a hard error and you receive no deliverables for any document you paid for), contact us within 7 days at coursebldr@ble.training with your order ID. We will either re-run your generation at no cost or, at our discretion, refund the order. Partial failures (some deliverables produced, others failed) are addressed by in-app retry; they are not eligible for a refund of the successful deliverables.

4. Disputes & chargebacks

Before initiating a payment dispute or chargeback with your bank or card issuer, you agree to contact us first at coursebldr@ble.training. We commit to responding within 2 business days. We retain time-stamped records of your acceptance of these terms, your download of the deliverables, and the IP address and account associated with the order. These records are submitted as evidence in response to any chargeback initiated against an order that was successfully delivered.

Initiating a chargeback for an order that was successfully delivered may result in account suspension and is considered a breach of these terms.

5. Changes to this policy

We may update this policy from time to time. Changes apply only to orders placed after the new effective date — the policy version you agreed to at checkout governs your order.

6. Questions

Email coursebldr@ble.training and a human will get back to you.